Frequently Asked Questions

The Vietnam eVisa is an electronic visa issued by Vietnam Immigration. It's a 90-day visa valid for tourism, business, and family visit travel, available in Single Entry and Multiple Entry options. The eVisa replaces the older paper visa-on-arrival route and is delivered as a PDF that you print and present at the airport.

Passport holders from 80 eligible nationalities. The list includes the US, UK, Canada, Australia, all 27 EU member states, India, Japan, South Korea, Russia, Belarus, China (HK SAR and Macau SAR only), and many more. Citizens of ASEAN countries and a few others have visa exemption agreements and may not need an eVisa for short stays.

Use our eligibility checker on the homepage. Select your nationality and the visa type (Single or Multiple Entry) and you'll see your processing options and price. The checker covers all 80 eligible nationalities. If your country isn't listed, you'll need to apply through a Vietnamese embassy.

No. The Vietnam eVisa is available to Hong Kong SAR and Macau SAR passport holders only. Mainland Chinese e-passport holders cannot apply for the eVisa and must apply through a Vietnamese embassy or consulate. Always confirm your passport type before applying.

Single Entry allows one trip into Vietnam during the 90-day validity window. Once you leave, the visa is consumed. Multiple Entry lets you leave Vietnam (for example to visit Cambodia or Thailand) and re-enter as many times as you want during the 90 days, with up to 90 days per individual stay. Choose Multiple Entry if you're combining Vietnam with side trips.

90 days from the entry date you list on your application. This is the validity window. You don't have to enter on day 1; you can enter any time within those 90 days. Once inside, you can stay up to 90 days per entry. After exit (Single Entry) or after the validity expires, you'll need to apply for a new visa.

Up to 90 days per entry, within the 90-day validity window. So if you enter on day 1, you can stay through day 90. If you enter on day 30, you can stay through day 90 on Single Entry. With Multiple Entry, each re-entry restarts a 90-day stay clock, but you cannot extend the underlying 90-day visa validity.

Extensions inside Vietnam are possible through immigration offices but are case-by-case and not guaranteed. The most common pattern: travelers on Multiple Entry leave to Cambodia, Thailand, or Laos and re-enter to start a fresh 90-day stay. For longer-term presence, you'd need to apply for a separate temporary residence card or work permit, which is a different process.

Yes. Every traveler (including newborns and minors) needs their own Vietnam eVisa. The fee is the same as for adults. Children must have their own passport, and the eVisa application must be submitted separately for each child with their photo.

Use the passport you intend to enter Vietnam on. If both passports are eligible nationalities, you can pick either, but the entire trip (entry and exit) must be on the same passport you submitted in the eVisa application. If one of your passports is from a non-eligible country, use the eligible one.

Diplomatic and official passport holders sometimes have separate visa arrangements with Vietnam under bilateral agreements. Our service is for ordinary passport holders. If you hold a diplomatic or official passport, contact your foreign ministry or the Vietnamese embassy directly for the correct route.

No. The eVisa is an electronic visa you receive by email before traveling. The older visa-on-arrival required an approval letter plus paying a stamping fee at the Vietnam airport. Vietnam phased out visa-on-arrival for most nationalities in favor of the cleaner eVisa process. The eVisa is faster at the airport (no in-line stamping fee).

Three things: (1) a passport valid for at least 6 months from your planned entry date, (2) a recent photograph that clearly shows your face, and (3) an emergency contact name and phone number. Travel details (entry date, port, accommodation) are collected during the form, not separately.

At least 6 months from your planned entry date into Vietnam. Vietnam Immigration uses the printed expiry date on your passport. If your passport expires sooner, renew it through your country's passport authority before applying for the eVisa.

A regular ordinary passport book valid for international travel. The passport must be machine-readable, in good condition (no significant damage), and have at least one blank page for the entry stamp. Emergency passports, temporary travel documents, and refugee travel documents have different rules and may not be eligible.

A recent passport-style photo: face centered and clearly visible, neutral expression, plain light-colored background (white or off-white), even lighting (no shadows), no hats or sunglasses (religious head coverings allowed if face is visible), no filters or edits. The photo should match the photo in your passport in general appearance.

Common reasons: background not plain enough (busy or dark), poor lighting (shadows on face or background), face partially obscured (hair, glasses glare, hats), eyes not clearly visible, low resolution, heavy filters or beauty edits, or wearing the same outfit as in your passport photo making it look like a duplicate. Our reviewer flags these before submission so you can reshoot.

Yes, if it meets the requirements: face centered, plain background, even lighting, neutral expression, eyes visible. Hold the phone at arm's length, face a window for natural light, and shoot against a plain wall. Many applications get approved with phone selfies. Just avoid filters, beautification, and busy backgrounds.

Get an emergency replacement from your country's embassy or consulate. The eVisa is tied to a specific passport number; if your passport changes, you'll need to apply for a new eVisa with the new passport details. We cannot transfer an existing eVisa to a replacement passport.

Wait until you have the new passport, then apply for the eVisa with the new passport number. The eVisa is bound to the passport number you submit. If you apply with an old passport and then renew, you'll need a new eVisa application matching the new number.

Six steps. (1) Start the application from our homepage and select your nationality. (2) Fill in your travel and personal details. (3) Upload your passport scan and photo. (4) Review and pay (one all-in price in USD). (5) Our team reviews everything and flags issues. (6) Once submitted, your eVisa arrives by email in 4 to 8 business days depending on your tier.

About 5 minutes once you have your passport, photo, and travel details ready. Our auto-fill feature reads your passport scan and pre-fills name, passport number, date of birth, and other fields, reducing typing errors.

Yes. If you start an application and need to step away, your progress is saved on the device you used. Return via the same browser to continue. For multi-traveler applications, we recommend completing each one in a single session to avoid confusion.

Yes. Each traveler needs their own application (Vietnam Immigration processes each one individually) but you can submit multiple applications back-to-back in one checkout session and pay once for the total. Common for families heading to Phu Quoc, Da Nang, or Hanoi.

Yes. As long as you have their passport details, photo, and authorization, you can submit on their behalf. Common for parents applying for children, or one family member organizing a group trip. The eVisa is delivered to the email you list at checkout.

Before payment: edit the form and resubmit. After payment but before our reviewer accepts: contact us via WhatsApp and we'll fix the issue. After submission to Vietnam Immigration: small typos may be unfixable and could require a new application. Our human review step catches most mistakes before they reach Immigration.

Yes. Vietnam Immigration ties your 90-day validity window to the entry date you list. Pick the date you actually plan to enter. If your travel date shifts, you can re-enter any time within the 90-day validity. If your trip moves outside the window entirely, you may need a new eVisa.

You'll need to provide your intended exit date and the address of your first night's accommodation (a hotel, friend's address, or known booking). These are part of the application form. They don't need to be perfectly precise; reasonable estimates are fine.

Three speed tiers. Standard (8 business days). Priority (6 business days). Express (4 business days). Times count business days from when our human reviewer accepts your submission, not from when you pay. Pick Express if you're tight on a flight; pick Standard if you've got 2+ weeks lead time.

Apply at least 10 business days before departure to be safe. Express (4 BD) is fine for tight schedules. For peak seasons (Tet late January to mid-February, December holidays, Diwali for Indian travelers, summer break for European school holidays), apply 2 to 3 weeks ahead since processing volumes spike.

No. Even our Express tier (the fastest) takes 4 business days because Vietnam Immigration processes the application on their side. We can't accelerate the government step beyond what their system allows. Apply early.

Five common reasons: (1) high application volume during peak seasons, (2) extra security screening based on nationality, (3) incomplete or unclear submission requiring follow-up, (4) Vietnamese public holidays (especially Tet), and (5) a technical issue at the immigration system. We send proactive WhatsApp updates if your application is taking longer than expected.

You'll get an email the moment Vietnam Immigration approves your application, with the eVisa PDF attached. We also send a WhatsApp confirmation. You can check status anytime by replying to our WhatsApp or via the support portal at vnv.myvisas.help.

Tet (Vietnamese Lunar New Year, late January to mid-February) is when Vietnam Immigration partially closes for the holiday. Applications submitted in the 7 to 10 days before and during Tet take longer. Plan to apply at least 3 weeks ahead if your trip lands in late January or February.

No. Our processing times count business days only (Monday to Friday, Vietnam Immigration's working days). Saturdays, Sundays, and Vietnamese public holidays don't count. So Express "4 business days" applied on a Friday afternoon means: Mon, Tue, Wed, Thu of the following week, with delivery Friday or Monday of the week after.

If your application is in unusual delay (beyond the tier you paid for), contact us on WhatsApp. We can investigate with Vietnam Immigration on your behalf. We can't always speed up government-side delays, but we can flag urgency and provide regular updates.

All-in pricing in USD. Single Entry: $89 Standard, $109 Priority, $139 Express. Multiple Entry: $129 Standard, $159 Priority, $199 Express. The price covers government fees, our service fee, and processing. There are no separate charges at the airport or at any later step.

Both routes get you a Vietnam eVisa. We charge a service fee in exchange for: real human review of every application and photo, error prevention before submission, faster Express processing (4 business days), and real WhatsApp support with a 10 business minutes reply target. The official portal is cheaper but you do everything yourself, including risking a rejected photo.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Discover, and UnionPay. Cards from international or non-sanctioned banks process without issue. We do not accept iDEAL (Netherlands), Blik (Poland), MIR or SBP (Russia), BELKART (Belarus), or local-only payment systems.

We charge in USD. Your bank converts at the day's interbank rate. Most international cards process USD without an FX markup, especially neobank cards (Wise, Revolut, N26, Monzo, Starling). If your card offers "pay in local currency" at checkout, decline it; the merchant rate is typically worse than your card issuer's rate.

Yes. Our pricing is fully all-in. The Vietnam government visa fee, our service fee, and payment processing are all combined into the price you see. No extra charges anywhere in the process.

Yes. After payment, you'll receive an itemized email receipt with your order reference number. You can download an invoice from the support portal at vnv.myvisas.help or request a custom invoice (with VAT details, company billing info) by replying to the receipt email.

About 98% across all 12,000+ applications since 2023. The 2% rejections are typically due to issues we couldn't catch (passport about to expire, recent immigration history flags, criminal records) or applicant errors that surfaced post-submission.

If Vietnam Immigration rejects due to our error (typo, photo we submitted that was non-compliant, processing miss on our side), we refund the service fee in full. If the rejection is because of factors beyond our control (your passport, immigration history, security screening), the application fee is non-refundable but we'll guide you on whether reapplication makes sense.

Photo issues (poor background, lighting, partial face), passport that expires within 6 months of entry, mismatched personal information across sections, prior overstay records, failure to provide accurate intended travel details. Our human review step catches most of these before submission.

Yes, after waiting at least 30 days. Address whatever caused the rejection (renew passport, retake photo, correct information). Our team can advise on whether reapplication is likely to succeed before you pay again.

Before submission: 70% refund minus payment processing costs (typically 3% to 5% of the order). After submission: no refund of the government fee since processing has begun. Full details at our Refund Policy page.

Yes. Even though it's electronic, Vietnam Immigration officers expect to see a printed copy at the airport. Print the PDF in color, single-sided, on standard paper. Keep a digital backup on your phone as well. Some travelers report being waved through with the digital copy alone, but printing is the safer route.

All major international airports: Hanoi (HAN), Ho Chi Minh City / Saigon (SGN), Da Nang (DAD), Phu Quoc (PQC), Cam Ranh / Nha Trang (CXR), Cat Bi / Hai Phong (HPH), Phu Bai / Hue (HUI), Lien Khuong / Da Lat (DLI), and Can Tho (VCA). The eVisa is also valid at most international land border crossings with Cambodia, Laos, and China.

Yes. The Vietnam eVisa is valid at major land border crossings: Moc Bai (with Cambodia), Lao Bao (with Laos), Mong Cai (with China), Cha Lo (with Laos), and several others. Sea border crossings include Hai Phong port and Da Nang port. Always confirm the specific checkpoint accepts eVisa entry before traveling.

Vietnam doesn't currently require a separate online arrival card the way Singapore and some other countries do. Your eVisa serves as your primary entry document. At the airport, you'll fill out a paper customs declaration and complete the standard immigration process by presenting your passport and printed eVisa.

If immigration enters you for a shorter stay than your eVisa permits (rare but it happens), the stamped duration on your passport is what matters. Politely point out the discrepancy at immigration before leaving the counter. Once you've passed immigration, contact a Vietnamese immigration office during your stay to correct it.

Within the 90-day validity window, yes. You can enter any day within those 90 days, no formal change required. If your travel shifts outside the validity window, you'll need a new eVisa application. The 90-day window starts on the entry date you originally listed.

Yes, if you exit the airport and clear immigration. If you're staying airside (international transit only, never entering Vietnam), most travelers don't need a visa. If your transit involves leaving the airport (long layover, connecting flight from a different terminal that requires immigration), the eVisa is the right route.

Yes. Cruise passengers stopping at Vietnam ports (Ha Long, Da Nang, Saigon, Phu Quoc) can use the eVisa for shore excursions. Confirm with your cruise line whether they prefer the eVisa or a special cruise group permit, depending on tour structure.

Yes, with Multiple Entry. The classic Indochine circuit (Vietnam plus Cambodia plus Laos plus Thailand) is one of the most popular multi-country tours. Multiple Entry lets you re-enter Vietnam during the 90-day validity. Confirm visa requirements separately for each other country.

Yes. Cambodia, Laos, and Thailand each have their own visa rules. Cambodia and Laos offer e-visas for most nationalities. Thailand has visa-free entry for many countries (typically 30 days). Check each country's official portal before booking.

The most common land crossing is Moc Bai (Vietnam) to Bavet (Cambodia). Buses run between Saigon and Phnom Penh in 6 to 8 hours. You'll exit Vietnam (passport stamp out), walk through the buffer zone, and enter Cambodia (visa or e-visa needed). Multiple Entry lets you do the reverse later if you're returning to Vietnam.

Hanoi (3 nights) plus Halong Bay cruise (1 night) plus Hoi An (3 nights) plus Saigon (2 nights) plus Cambodia: Phnom Penh (2 nights) plus Siem Reap / Angkor Wat (3 nights) plus Laos: Luang Prabang (3 nights) plus optional Thailand. Multiple Entry on the Vietnam eVisa makes this loop work without re-applying.

November to April is dry season for most of the country and the most popular travel window. South Vietnam (Saigon, Phu Quoc, Mekong) has wet season May to October. Central (Hoi An, Da Nang) has wet season September to December. North (Hanoi, Halong, Sapa) is wet June to August. Avoid Tet (late January to mid-February) for crowds and closures.

Vietnamese Dong (VND). USD is widely accepted at hotels and tourist shops but you'll get better value in VND for street food, taxis, and local restaurants. Major ATMs (Vietcombank, BIDV, Techcombank, ACB) accept international cards for VND withdrawals. Carry a mix of small VND notes for everyday spending.

Budget travelers: $30 to $50 per day (hostel dorm, street food, public transport). Mid-range: $80 to $150 (3-star hotel, restaurant meals, occasional taxi). Luxury: $250 plus (4 to 5 star hotel, fine dining, private guides). Rural areas (Sapa, Mekong, Hoi An) are cheaper than Saigon and Hanoi.

Vietnam uses 220 volts at 50 Hz. Common outlets accept Type A (US flat 2-pin), Type C (European 2-pin round), and sometimes Type F. UK Type G plugs need an adapter. Swiss Type J plugs need a specific adapter. Most modern devices (laptops, phone chargers) handle 220V automatically; check the spec on heat-generating items like hairdryers.

Yes. Major networks: Viettel (best coverage), Mobifone, Vinaphone. SIM cards are available at the airport on arrival. eSIMs work on most modern phones; activate before you land for instant data. Tourist SIM packages (15 to 30 days, 5 to 30 GB) typically cost the equivalent of $5 to $15.

No. Stick to bottled water for drinking, brushing teeth, and ice (in unfamiliar venues). Most hotels provide complimentary bottled water. Major supermarket bottled water brands: La Vie, Aquafina, Lavie, Vinh Hao. Restaurants and cafes universally use bottled or filtered water.

Vietnamese food is generally very safe in hotels, established restaurants, and busy street food stalls (high turnover means freshness). Choose places with locals eating there. Avoid pre-cut fruit at unattended carts, ice from unknown sources, and shellfish in inland rural areas. Carry hand sanitizer.

Routine vaccinations (DTP, MMR, polio) should be up to date. Hepatitis A, Typhoid, and Tetanus are commonly recommended. Japanese Encephalitis or Rabies may apply for rural travel or extended stays. Check with your country's travel medicine guidance (CDC, NHS Fit for Travel, BAG, Sanepid, etc.) before booking.

Casual business meetings, conferences, and client visits are generally fine on the standard eVisa. Vietnam doesn't sharply distinguish tourist vs business for short-term visits as long as you're not doing paid work or signing employment contracts. For longer-term work, you need a separate work permit and visa, which is a different process.

Working remotely for an employer outside Vietnam (paid in your home country, no Vietnamese clients) sits in a gray area but is widely practiced by digital nomads. Vietnam doesn't have a specific digital nomad visa yet. The 90-day eVisa with Multiple Entry, plus border runs to Cambodia or Laos, is the common pattern. For full residency, look into the temporary residence card or business visa routes.

Yes. Travelers on Multiple Entry routinely cross to Cambodia, Laos, or Thailand and re-enter Vietnam to start a fresh 90-day stay. Each re-entry uses one of your remaining entries during the 90-day visa validity. Once the 90-day validity expires, you'll need to apply for a new eVisa or different visa type.

Overstaying carries fines and potential entry bans. Even one or two days over invites a fine of approximately $25 plus paperwork at exit. Longer overstays escalate sharply: hundreds of dollars in fines, possible detention, and a multi-year re-entry ban. If you realize you're approaching the limit, exit early or contact Vietnamese immigration to extend if possible.

Vietnam allows imported pets with proper documentation: rabies vaccination certificate, health certificate from a licensed vet (issued within 7 days of travel), and import permit from Vietnam's Department of Animal Health. Quarantine may apply. The rules change occasionally; always confirm with the Vietnamese embassy in your country before booking.

Yes. Standard customs limits apply: tobacco (200 cigarettes or 50 cigars), alcohol (1.5 liters of strong spirits or 2 liters of wine), and gifts up to a value cap (varies by import category). Cash above the equivalent of $5,000 USD must be declared. Drones, professional camera equipment, and large electronics may need declaration.

WhatsApp is the fastest channel: +1 707-606-0634 (10 business minutes reply target). Email: [email protected]. Support portal: https://vnv.myvisas.help/portal/en/newticket. We respond in English. For complex application questions, include your order reference number for fastest help.

Our team operates during international business hours, which typically means our reply target is fastest from 9 AM to 9 PM Vietnam time (UTC+7). WhatsApp messages sent overnight are picked up early the next business day. We do not operate 24/7; we're a real human team, not a chatbot service.

No. We are an independent commercial service operated by Travel Rox, Inc. (USA). We are not affiliated with the Vietnamese government, the Vietnam Immigration Department, or any embassy. Our service charges a fee on top of the government cost in exchange for human review, photo checks, faster Express processing, and real WhatsApp support. The official Vietnam portal is at evisa.xuatnhapcanh.gov.vn.

Your application data is processed in compliance with US state privacy laws (CCPA, VCDPA) and EU GDPR for EEA users. Data is encrypted in transit and at rest, retained only as long as needed for the application and legal compliance, and never sold. Full details in our Privacy Policy. Vietnam Immigration receives only what's needed for your application.

Case-by-case. If we miss the processing tier you paid for due to our error, we work toward a partial refund or speed-tier upgrade. If the delay is due to Vietnam Immigration system issues outside our control, we'll keep you informed but the government processing time isn't refundable. Contact us via WhatsApp to discuss your specific case.